Protection of Family Links Field Officer 2

Purpose The Protection of Family Links Field Officer 2 supports the implementation and monitoring of ICRC restoring family links (PFL) activities. S/he ensures that the visitors and/or callers leave with a positive impression of the ICRC and that the ICRC understands the visiitors and/or callers' needs and can respond to them appropriately. Accountabilities & functional responsibilities Provide information about the file of the missing persons and presents synthesis of problematic. Advise on culture, politics, general situation and share relevant information related to the context. Monitor government policies and guidelines addressing the issue of missing persons in Nigeria and contributes to influence their development and effective implementation.Carries out media monitoring for a general follow up of the issue of missing persons in Nigeria. Review PFL cases and makes recommendations to the data team on tagging in accordance with institutional procedures. The Field Officer will make basic changes to the data base during case review. Interpret accurately from Hausa to English and vice versa during meetings with families of the missing. Receive visits and phone enquiries from beneficiaries, responds to them, and transmits the information to the concerned team for action. File all Red Cross Messages opened and received from Sub-Delegations and abroad. Support during family reunifications in the lake Chad region, drafts donation certificates and handover certificates prior to family reunifications.Assists to follow up of correspondences/diplomatic pouch with the protection assistant. Raise supply requests to purchase items needed for field activities, training courses, workshops, conferences, and other activities related to the Missing and PFL. Remain in regular contact with PFL colleagues in sub-structures and follows up with them to send required files and documents to the sub-structures. Certifications / Education required University Degree in social work or social sciences 3 years of work experience in similar field Good knowledge of written and spoken English and Hausa (other local language is an asset) Good computer skill; in particular with Excel, word and power point Good knowledge of local cultural aspects and geographically assigned area. You must have a valid working permit to work in Nigeria. Desired profile and skills: Strongly motivated by humanitarian work Able to work under pressure Good analytical skills What we offer Rewarding work in a humanitarian and multicultural environment. Competitive employment package with medical insurance and ICRC pension plan. In-house training opportunities for personal development. A full-time, fixed-term contract (1year - renewable). The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges. Reports to (role): Protection of Family Links Field Officer 3 People management responsibilities: No Relationships: Internally, interacts with colleagues on matters relating to PFL. Externally, interacts with a network of contacts at the local level, such as authorities and civilians, under the supervision of the line manager and subject to a staff risk management requirements.