Provider Partnerships Associate - Road Rescue

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions of Kenyans, while our platform powers Emergency Medical Service apps.

Our vision? Emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. Focused on achieving goals, we're always refining our tech and operations, guided by values like agility, grit, and innovation.

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us.

• Consistency: We maintain high standards in everything we do.
• Design with EQ: We create with empathy, focusing on human needs.
• Always Questioning: We encourage curiosity and continuous improvement.
• Alignment: We work together towards common goals.

This role focuses on sales operations and partnerships at Rescue.co. Your role is crucial in broadening and refining our emergency response network. The duties include recruiting and onboarding of new service providers, ensuring they are fully integrated, understand, and comply with our operational standards through a comprehensive process involving account setup, training, and technology installation. 

The right candidate will leverage field data to improve onboarding, inspections, and partner engagement, while monitoring partner performance to ensure compliance and efficiency. This position requires a proactive, organized individual with strong communication skills and a commitment to enhancing our emergency response services through effective partnership management.

• Identify, recruit, and onboard new service providers to expand the reach and effectiveness of our emergency response network.
• Train all new and existing providers on how to use the Flare app, dispatch protocols and standards, and general professionalism and care.
• Carry out inspections among existing providers and new providers.
• Travel to meet with existing and new provider partners to carry out regular inspections and onboardings.
• Facilitate performance reviews and feedback sessions to assess performance and address areas for improvement for service providers.
• Solve provider-related issues by collaborating with other departments to ensure timely and effective solutions.
• Ensure all data is entered properly within Flare Dispatch for the providers—both current and prospective partners—and also on the internal CRM.
• Leverage data and insights from the field to make recommendations for improvements in onboarding, inspection processes, dispatching, and care, in addition to engagement activities.
• Oversee the distribution and setup of necessary technology and equipment to new partners, ensuring they are equipped to participate in our network effectively.
• Track and evaluate the performance of partners using system metrics to ensure compliance with service standards and operational efficiency.
• Ensure all partner operations are compliant with legal and regulatory requirements, and report on partnership activities and outcomes to senior management.

• A Bachelor's degree or Diploma in a relevant field is required, with preference given to candidates with a background in the security response field and/or road rescue related disciplines.
• Strong communication, interpersonal, and facilitation skills, with a proactive and adaptable mindset to work effectively in a dynamic, fast-paced environment.
• Experience in data management, analysis, and visualization, and proficiency in tools like Excel, Google Sheets, or CRM systems.
• Fluency in English and Swahili is required; proficiency in other languages spoken in East Africa is advantageous.
• Background in Security Response or Roadside Assistance is a big plus, with experience in emergency dispatch considered advantageous.
• Willingness to travel extensively, including working in emergency response settings when needed.

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue: 

• A chance to make an impact in a mission-driven organization. 
• A fun work environment in our Nairobi office
• Unlimited Paid Time Off
• Comprehensive Healthcare for you and your family
• Ambulance cover and roadside assistance by rescue.co
• Life Insurance

Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together!

P.S. While we're eager to learn about your experience, please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly.

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your true self to work!