Quality Assurance and Training Manager

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed.

We are looking for a Quality Assurance and Training Manager to enhance our customer service team’s efficiency, knowledge, and performance. If you have a keen eye for detail, a passion for training, and experience in quality assurance, we’d love to hear from you!

Responsibilities:

• Conduct quality checks on calls and chats within the remote team to ensure high service standards.
• Organize and lead regular online training and refresher sessions both for remote and on-site teams.
• Hold one-on-one coaching sessions to address weak areas and develop improvement plans for team members.
• Maintain and update the Customer Service Knowledge Base, including creating instructions and briefing the team on changes.

Requirements:

• Experience in Quality Assurance within a customer service environment.
• Strong communication and coaching skills to train and support the team effectively.
• Ability to analyze feedback and implement actionable improvement plans.
• Experience with customer feedback.
• Proficiency in English (additional languages are a plus!).

• Competitive salary with performance bonuses
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!