Relationship Manager, SACCO at I&M Bank

Job Purpose:


Responsible for developing comprehensive Sacco & Cooperatives value-proposition for Micro & Small and Medium Enterprises and driving measurable Business targets.
This role will be responsible for building and maintaining strong relationships with SACCOs & Cooperatives, identifying new business opportunities and providing tailored financial solutions to meet the needs of SACCOs & Cooperatives.
Building a healthy and quality Saccos & Cooperatives portfolio for the Bank across Large commercial & MSME business banking.


Key Responsibilities:


Develop and implement strategies to grow the SACCO business portfolio.
Build and maintain strong relationships with SACCOs, understanding their financial needs and providing tailored solutions.
Identify new business opportunities and generate leads through networking, referrals, and other growth channels like current accounts/collection business as well as wholesale deposits.
Conduct financial analysis and risk assessment of SACCOs to determine creditworthiness and potential for partnership.
Develop and maintain a workable pipeline of potential SACCO clients for continuous business growth and undertake rigorous training to the business teams on the Sacco business.
Collaborate with internal & external stakeholders to deliver high-quality service and support SACCO clients with relevant solutions to meet their needs.
Proactively stay up to date with industry trends, market developments, and regulatory requirements on SACCOs by SASRA.
Meet and exceed sales targets and key performance indicators (KPIs).
Good understanding of the Sacco regulatory framework by the Sacco Societies Regulatory Authority (SASRA).
Well versed with the Licensing and Registration of SACCOs requirements from SASRA.
In-depth understanding of SACCOs regulatory & Governance framework and requirements.
Business growth in key parameters, namely Assets, Liabilities & NFI from SACCOS and Cooperatives, and timely reporting to the management.
Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
Adherence of all bank's prescribed processes, standard operating procedures and Central Bank prudential requirements.


Academic Qualification & Experience Requirements:


Bachelor's degree in business administration, Finance, or a related field.
Minimum 5-7 years of experience in relationship management or business development in the banking or financial services industry.
Strong understanding of SACCOs, their operations, and financial needs.
Excellent communication, negotiation, and interpersonal skills.
Proven track record of meeting and exceeding sales targets.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
People & Stakeholders management skills.


Essential Knowledge/Skills Required:


A detailed knowledge of the SACCOs business landscape and practices.
Strong Negotiation skills.
Relationship management skills.
Data analysis, Presentation skills.
Good Interpersonal skills.
Good verbal & Written communication skills.
Public speaking /Training skills.