Sales Representative (Mpumalanga)

Description Key Responsibilities and Deliverables: Sales and Communication Management Manage staff to ensure adherence to basic merchandising requirements and objectives of that function Ensure continual drive for sales through repeat replenishment by staff Ensure that all new lines are ordered as soon as the product is listed Ensure store staff and management are aware of new lines, stock and supplier issues, and staff issues Discuss future promotions, focus lines, stock issues or any other relevant information Communicate all relevant Franchise issues through submission of the Franchise contact report Identify and take appropriate action where over-stock situations occur and also when short-dated coded stock is found as per the Short Dated and Expired Stock policy Communicate pricing, listing, product, packaging or stock issues directly to management Manage returns and waste Customer Service Respond promptly to all customer and supplier complaints and requests (24hr turnaround) Ensure that feedback on the above is detailed and correct Ensure that all suppliers and customers are treated with the required respect Key Manage Technology Complete all relevant tasks, audits on SMART in full and in time Ensure adoption and effective usage of SMART by store teams (where applicable) Promotional Activity Management Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and Point of Sales are erected correctly and on time. Ensure store teams are informed about promotions Communicate promotional activities to store teams Ensure promotional activities have been implemented and maintained Provide feedback on promotional implementation Achieve POP Objectives and Targets Ensure generic Planograms (flows) are implemented Ensure store-specific planograms and category flows are implemented and maintained Ensure shelf health is implemented and maintained Ensure PI labels are updated and in the correct place Ensure promotional signage is implemented and maintained Communicate sales targets to the Store teams Identify in-store cross-merchandising opportunities Monitor sales to ensure sales targets are achieved Operational Excellence Communicate with store management on every visit (GNAP and feedback) Basic merchandising principles Shelf health and stock rotation and stock management policies (Gap Scan, OOS label, stock counts) Manage the store teams required to ensure efficient and effective day-to-day operations of the store execution, including scheduling and ensuring enough coverage by day and category Continuous monitoring of service delivery Implementation of sales initiatives and value-adding store operations Ensure all company assets are maintained according to company policy Ensure adherence to call cycle at all times. Ensure that every store has a Mule Train book at all times and that it is properly utilized by the store staff Continual review of store structures to align with pack out rates, trading densities and store requirements Stakeholder Engagement Proactively influencing and managing relationships to ensure growth for all Provide continuous feedback as per requirements Complete Franchise contact report for every visit Establish and maintain effective relationships with customers, principals, peers, subordinates and colleagues Key Competencies: Critical Thinking Commercial Acumen Digital Fluency Communication Relationship Building Emotional Maturity Resillience Organising & Coordinating Delivering Competitive Edge Requirements An operational leader who ensures growth by proactively influencing sales of represented lines by managing the critical resources required to ensure efficient and effective day-to-day operations; and acting as a custodian, leader, and people manager. Minimum Qualifications: Diploma/NQF level 5, Driver's license (code 8) Minimum Experience: 2-3 years' sales experience in an FMCG environment at a managerial/ supervisory level Knowledge, Skills & Abilities: Communication skills (verbal & written) Problem-solving Analytical skills Computer literacy Business acumen Attention to detail Industrial relations knowledge Decision-making skills Selling skills Negotiation skills Planning & organising skills Leadership skills Proactive thinking