Senior Business Analyst - Operations

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Role Overview:

The Senior Business Analyst – Operations will be responsible for conducting analysis across Supply Chain, Retention, and Onboarding teams under the operations umbrella. This role plays a key part in optimizing processes, identifying inefficiencies, implementing controls, and supporting strategic decision-making. The Senior Business Analyst will report directly to the Operations Director.

Key Duties:1. Data Analysis and Reporting:

• Analyze key metrics across Supply Chain, Retention, and Onboarding functions to identify trends and areas for improvement.
• Develop and maintain dashboards to track key performance indicators (KPIs).
• Present data-driven insights to senior management to support strategic decisions.

2. Process Optimization & Efficiency:

• Identify inefficiencies in logistics, retention, and onboarding processes and propose improvements.
• Support leadership in implementing automation and streamlined workflows.
• Work closely with teams to ensure operational efficiency and cost-effectiveness.
• Implement controls and standardized processes to ensure consistency and monitoring.

3. Cross-Functional Collaboration:

• Partner with logistics, customer success, and finance teams to execute operational initiatives.
• Act as a liaison between departments, ensuring alignment on key projects.

4. Strategic Planning & Decision Support:

• Assist in developing operational strategies to improve performance and reduce costs.
• Provide data-backed recommendations to enhance decision-making.
• Support business growth initiatives by leveraging operational insights.

Requirements:Qualifications and Skills:

• Bachelor's degree in Engineering, Business Administration, Data Analytics, Supply Chain, or a related field (MBA is a plus).
• Minimum of 3-5 years of experience in operations analysis, data analytics, or business strategy.
• Advanced proficiency in Excel and SQL (mandatory).
• Experience with Tableau as the primary BI tool.
• Strong analytical and problem-solving skills, with the ability to extract insights from large datasets.
• Strong communication skills to present complex data clearly.
• Ability to adapt to a fast-paced, dynamic work environment.

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Hybrid Work Model
• Training & Development Opportunities

Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes.
• Assessment / Case Study
• Technical interview with the hiring manager for 30 to 60 minutes.