Senior Collections Associate

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

What you will be doing:

• Maintain Customer accounts within the designated credit limit and aged
• debt profile
• Ensure all sums are paid on outstanding accounts to terms
• Attend regular meetings with sales and other departments to minimise
  customer disputes
• Process any credit held orders and contact sales/customers where
  necessary
• Record and action all queries and disputed invoices
• Prepare accounts for review by Management when required
• Process journal adjustments as necessary
• Ensure documentation / filing kept up to date and accurate
• Assist with new customer on-boarding onto portals
• Refer any accounts where problems exist at an early stage and prepare
  accounts for litigation
• Visit customers when necessary to ensure the smooth running of the account
• Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
• Cover holiday periods and assist with any departmental needs as and when
  necessary
• Work closely with Collections Managers to support initiatives and projects for process improvement
• Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
• Own the onboarding and training of new staff members and assist with training of existing team members
• Specialise in a field to support the collections’ function.

Key requirements:

• Senior level experience of Credit Control processes
• Working in a team environment, within a fast-moving industry
• Close working relationship with key stakeholders
• Appreciation of the role of Credit in Industry
• Competent IT skills, Excel
• Experience of Dynamics and GETPAID preferable
• Good Communication Skills – Written and Verbal
• Good Organisational Skills and Time Management
• Good Interpersonal Skills
• Ability to work under pressure
• Professional Attitude

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.