Senior Manager: Coverage- Alliance Banking

Job Mission / Objective

The Senior Manager - Coverage serves as the primary point of contact for all Alliance Banking partners, ensuring that relationships are strong, productive, and aligned with the bank’s strategic goals. This role is responsible for driving ServiceLevel Managementwith partners and monitoring them against their targets, as well as maintaining partner satisfaction, addressing their needs, and ensuring that any concerns—whether operational, technical, or strategic—are promptly resolved

RESPONSIBILITIES:

BUSINESS DEVELOPMENT

• Identifying new partnership opportunities,
• Exploring innovative partnership models, and leading efforts to expand the partner base.
• Working closely with existing partners,
• Business Development Success: Number of new partnerships or business opportunities secured and their contribution to revenue growth.
• Partnership Growth: Expansion of existing partnerships through new products, services, or geographies

RELATIONSHIP & CLIENT FOCUS:

• Adequate client engagement
• Ensure RM’s perform their duties in line with standards set
• Client satisfaction measure
• Recruiting of top talent when necessary to avoid vacancies
• Facilitates operational and technical support, serving as the liaison between partners and internal teams such as Product, Integration, and Solutions
• Play a key role in strategic collaboration, ensuring smooth communication across teams and ensuring all partnership initiatives align with the bank's broader objectives.
• Partner Satisfaction: High levels of partner retention and positive feedback on service delivery.
• Operational Efficiency: Timely resolution of partner operational and technical issues.
• Strategic Alignment: Degree of alignment between partner activities and the bank’s strategic goals.
• Market Expansion: Successful introduction of new partnerships, business models, or innovations to enhance market presence

PERSONAL DEVELOPMENT

• Identify self-development opportunities
• Coaching and developing staff

PEOPLE MANAGEMENT

• Manage relationship staff daily with reference to performance

SKILLS

• General business acumen
• Strong understanding of strategic partnership management, business development, and market expansion in a banking context
• Experience liaising across multiple teams, including operations, product, and technical support
• Excellent communication and negotiation skills

COMPETENCIES:    

• Leadership
• Motivating others
• Strategic understanding
• Objective and target setting
• Target driven
• Stress tolerance
• High energy levels
• Negotiation at senior managment level
• Innovation
• Entrepreneurship
• Digital Appreciation

• Medical Aid
• Provident Fund
• Group Life Cover
• Income Disability Cover
• Funeral Cover
• Training & Development