Shop Manager

The Shop Manager is responsible for overall day-to-day operations of the TechZone store, driving sales growth, managing staff performance, ensuring excellent customer experience, controlling stock, and safeguarding company assets while maintaining TechZone brand standards. KEY RESPONSIBILITIES Sales & Revenue Management Drive daily, weekly, and monthly sales targets (phones, accessories Monitor sales performance and submit daily sales reports. Staff Management & Leadership Supervise sales attendants and support staff. Customer service and selling skills POS systems and payment methods Set daily targets and conduct morning briefs. Monitor staff discipline, punctuality, grooming, and professionalism. Customer Experience & Service Ensure customers receive friendly, knowledgeable, and professional service. Handle escalated customer complaints and resolve them promptly. Maintain a clean, organized, and attractive shop environment. Stock & Inventory Control Receive, verify, and record all stock. Ensure proper stock storage and display. Conduct daily spot checks and regular full stock counts. Reconcile physical stock with system stock and report discrepancies immediately. Ensure compliance with company policies, procedures, and SOPs. Coordinate with head office on supplies, maintenance, and operational needs. KEY PERFORMANCE INDICATORS (KPIs) Monthly sales target achievement Customer satisfaction & complaint resolution Staff performance and discipline Cash and stock reconciliation accuracy QUALIFICATIONS & EXPERIENCE Diploma or Degree in Business, Sales, Management, or related field. Minimum 2 - 3 years experience in retail management (electronics or phone retail preferred). Strong sales and customer service background. Experience managing a team and handling stock. SKILLS & COMPETENCIES Strong leadership and people-management skills Excellent communication and negotiation skills High integrity and attention to detail Good understanding of smartphones, gadgets, and accessories Basic computer skills (POS, Excel, inventory systems) Ability to meet targets Will manage the shop's social media editing and posting