SOC Engineer

About Us

At KingMakers, we’re not here to follow the industry; we’re here to shape it. We’re redefining sports and gaming entertainment across Africa, creating platforms that bring millions of users closer to the games and experiences they love.

Since 2018, we’ve grown rapidly to become one of the key players in the region, recognized for redefining the industry and setting the stage for what’s next.

Our mission is bold: we aim to inspire, empower, and create meaningful value for the people and communities we serve. Collaboration and innovation are at the heart of our culture, driving every interaction to be memorable, impactful, and forward-looking.

We think big, move fast, and challenge convention. From revolutionizing user experiences to solving some of the most complex engineering challenges, we set the gold standard. If you’re ready to make your mark, there’s no better time to join KingMakers.

About The Role

At KingMakers, we are committed to providing a seamless and world-class digital sports entertainment experience to our customers across both retail and online platforms. As a Service Operations Centre Engineer, you will play a crucial role in ensuring maximum service availability, performance, and reliability of our proprietary sports-tech platform.

This role requires a proactive and analytical mindset, working in a 2-shift rotation to provide 24/7 operational coverage. You will not only react to system incidents but also anticipate and prevent potential failures, collaborating closely with other technical teams to drive continuous improvement.

What you will be doing:

• Ensure system stability and performance through proactive monitoring, alerting, and diagnostics.
• Identify, troubleshoot, and resolve issues in production systems and networks.
• Manage and resolve incident tickets, escalating when necessary to minimize downtime.
• Act as a subject matter expert (SME) for the systems and services under your scope.
• Provide technical support to Engineering and other technical teams.
• Contribute to problem management and root cause analysis to improve system resilience.
• Support disaster recovery procedures and system maintenance activities.
• Collaborate with the Engineering team during releases and system upgrades
• Continuously document processes and system health checks to enhance operational efficiency.

• Strong experience with Microsoft Server OS and basic administration.
• Familiarity with Linux-based operating systems.
• Hands-on experience with monitoring tools such as Prometheus, Grafana, Kibana, PagerDuty, or Site24x7.
• Experience working with cloud environments, ideally Microsoft Azure or AWS.
• Basic knowledge of SQL databases and the ability to write simple queries.
• Understanding of networking fundamentals (TCP/IP, DNS, routing).
• Experience with incident management processes and familiarity with ITIL best practices.
• Knowledge of scripting languages (Bash, Python) for automation is a plus.
• Experience using JIRA and Confluence for documentation and issue tracking.
• Excellent communication skills in English, both written and verbal.

Who you are:

• Customer-focused: You understand that system reliability is key to delivering a great experience.
• Organized: You can manage multiple priorities while maintaining a clear focus on mission-critical tasks.
• Analytical: You can interpret data from monitoring tools and use it to drive informed decisions.
• Thrives under pressure: You perform well in fast-paced, high-stakes environments.
• Proactive & solution-oriented: You don’t just solve issues—you anticipate and prevent them.
• Team player: You collaborate effectively across departments to achieve shared goals.

At KingMakers, your work will have a real impact. Here’s what makes us different:

• Shape the Future: Build systems that transform the way millions engage with sports and entertainment, making every interaction meaningful.
• Work Globally: Collaborate with exceptional talent from across the world in an inclusive and dynamic environment.
• Embrace Challenges: Take on exciting projects that push boundaries and allow you to grow as a leader in your field.
• Innovate and Thrive: Be part of a culture that celebrates bold ideas, values diversity, and prioritizes personal and professional growth.

What We Offer

At KingMakers, we believe great talent deserves great rewards. That’s why we offer competitive compensation packages designed to reflect your expertise and impact.

Our benefits are tailored to each location, ensuring they align with what matters most to our people. Whether it’s health coverage, hybrid work and perks, we strive to provide what you need to thrive – wherever you are.