Spa Therapist

Key Responsibilities Welcome, check-in and assist guests professionally, ensuring a warm and personalized spa experience. Manage spa reservations, phone inquiries, walk-ins, appointments and daily therapist schedules efficiently. Provide accurate information on spa treatments, products, packages and promotions to guests. Process payments, maintain accurate client records and ensure confidentiality of guest information. Promote spa services to in-house guests, conference delegates and walk-in clients through effective engagement and upselling. Maintain a clean, calm, organized and inviting spa reception, treatment and lounge areas. Collaborate with other hotel departments to generate internal referrals and increase spa bookings. Support spa marketing initiatives, events, promotions and guest engagement activities within the hotel. Encourage guest retention through re-booking, treatment recommendations, package sales and personalized service. Coordinate with therapists and management, record guest feedback, and prepare daily operational and sales reports. Qualifications & Experience Certificate or Diploma in Beauty Therapy, Spa Therapy, Cosmetology or a related field. Previous experience in a five-star hotel, luxury resort, or high-end spa will be an added advantage. Excellent customer service and communication skills. Good knowledge of spa treatments, products and wellness services.