The overall purpose of the systems and product Assistant is to support the current System & Product Manager with the current day to day loading of product and system management.
It requires a strong focus on the product and understanding of the Cullinan UDMS System.
Key Requirements:
Understanding the needs of the Entity, Industry and its customers.
Assisting the Product & Systems Manager with helpdesk queries and to ensure that they are actioned within turnaround time.
Ensure that accurate information is provided to the Consultants.
Ensure the accurate and timeous loading of contractual information into UDMS and website (or system they use)
Ensure that Helpdesk Queries are attended to timeously and is satisfactorily resolved.
Role Description:
To provide assistance to the line Manager
Strong communication skills and understanding of Systems
Assist with helpdesk queries and ensure that they are resolved within turnaround time
Anticipate user needs and act proactively with the Systems Manager
Use your own Initiative and provide recommendations and solutions
Maintain, improve and share technical knowledge and resources with the team
Effectively ease the pressure from Managers and Consultants
Use of analytical and logical reasoning in resolving queries
Assisting with projects for UDMS
Conforming to the operating procedures at all times
Establish and maintain respectful, positive, confident, and effective communication and relationships
Understanding of the Industry & it’s Products and bringing any discrepancies to the attention of management
Build and maintain strong working relationships with your colleagues
Proactively get involved and recommend improvements in processes
Proactively get involved to assist where needed in the team and company as a whole
Ongoing communication with your manager on the status of work and any challenges you may experience
Responsible for your own knowledge and growth through the various learning and development channels available
Grade 12 (essential)
Exposure to the Travel/Tourism Industry
A Good knowledge of travel products (Accommodation, Transport, Restaurants, Entrance Fees, Guides) within Southern and East Africa
Understanding on negotiating contracts pertaining to the above would be an advantage
Must be fluent in English (spoken and written)
Must be experienced on Office 365 (Word, Excel, Power Point)
Understanding of social media, Facebook, Instagram & pushing notifications
Experience in UDMS Beneficial
Experience with FRESH CRM an advantage
Cost to Company Package which includes a provident fund & Risk Benefits