Team Lead, Workforce Lifecycle Services

Reports to: Lead, Employee Lifecycle Services

About this role

• The Team Lead, Workforce Lifecycle Services owns the end-to-end experience of how independent contractors join, transition, and exit Moniepoint.
• You will design and manage processes that ensure every newly profiled IC is welcomed, equipped, and productive quickly, while ensuring departing independent contractors exit with clarity, respect, and compliance.
• Collaborating closely with Workforce Business Partners, IT, and Compliance, your focus is to deliver an onboarding and offboarding experience that is consistent, efficient, and aligned with Moniepoint's core values.
• Your work guarantees operational discipline behind the scenes, delivering a frictionless, warm, and professional journey across all touchpoints.

Responsibilities

• Strategic Roadmap & Vision: Set the vision and roadmap for all Workforce Lifecycle Services pillars—onboarding, offboarding, and transition management—ensuring seamless experiences across all Moniepoint entities.
• Team Leadership: Lead and develop a high-performing team responsible for delivering consistent, efficient, and compliant lifecycle processes across diverse geographies.
• Cross-Functional Collaboration: Partner with the Lead, Employee Lifecycle Services, WBPs, Centres of Excellence, and cross-functional teams to ensure business readiness, smooth transitions, and total process alignment.
• Process Automation & Scaling: Standardize and scale onboarding and offboarding frameworks, leveraging modern technology and automation to reduce manual interventions and drive operational accuracy.
• Workflow Optimization: Oversee the design and continuous improvement of lifecycle workflows, documentation, and standard templates to guarantee scalability, compliance, and efficiency.
• Compliance & Governance: Ensure all onboarding, transition, and offboarding activities strictly comply with internal governance policies, data protection regulations, and local labor laws.
• Analytics & Performance Tracking: Track and analyze workforce lifecycle data to uncover trends, measure service level agreements (SLAs), and continuously improve the overall contractor experience.
• Operational Advisory: Serve as a trusted operational advisor to People leaders on workflow design, service delivery standards, and end-to-end journey optimization.
• Service Excellence: Foster a culture of service excellence to ensure Independent Contractors feel welcomed, supported, and respected at every career milestone.

Experience & Background

• 5 - 7 years of HR or People Operations experience, with demonstrated expertise across onboarding and offboarding operational workflows.
• Proven track record of designing, documenting, and scaling operational processes within high-growth, fast-paced environments.
• Hands-on experience supporting multi-entity or cross-border operations across regional or global markets.
• Working knowledge of modern HR systems, automation tools, and contractor management platforms (e.g., BambooHR, Workday, SAP, Deel).
• Experience within fintech, banking, or other highly regulated industries (preferred).
• Familiarity with employment compliance standards and labor regulations across African or international markets (preferred).
• Demonstrated success leading HR process digitization or operational automation initiatives (preferred).

Skills & Competencies

• Process & Systems Architecture: Highly organized and process-driven, with an ability to simplify complex, cross-functional workflows.
• Human-Centric Approach: Empathetic, personable, and dedicated to elevating the contractor and employee experience.
• Operational Agility: Comfortable operating in fast-paced environments with the ability to balance strict structure with operational flexibility.
• Tech-Savvy Mindset: Skilled at utilizing HR tech stacks and workflow automation tools to establish transparency and operational efficiency.
• Collaborative Problem Solving: Strong communication and cross-functional stakeholder management skills.
• High Professional Standards: Uncompromising commitment to accuracy, confidentiality, service delivery, and governance standards.

What success looks like in this role

• A globally standardized onboarding and offboarding framework delivering uniform quality across all operating entities.
• 100% onboarding completion rate within SLA timelines alongside a >90% new-joiner satisfaction score.
• Measurable reduction in manual interventions via continuous automation of core lifecycle processes.
• Timely, friction-free offboarding operations executed with zero audit or compliance exceptions.
• Consistently positive feedback from business leaders and WBPs regarding service reliability, responsiveness, and partnership.
• Independent Contractors consistently experience joining and exiting Moniepoint as a structured, professional, and genuinely human journey.

Why join us

• Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
• Fully remote/flexible work culture backed by continuous support for your learning and professional development.