Technical Integration Specialist

Job Mission / Objective

The Technical Integration Specialist is responsible for the hands-on integration of partner systems with the bank’s architecture. This role develops the capability to automate data feeds from partner environments into Access Bank and partners are technically onboarded in alignment with bank requirements.

The specialist facilitates technical testing, troubleshooting, and issue resolution, while also enhancing access controls for systems shared with partners.

Technical Testing & Validation

• Develop a comprehensive test plan that outlines the scope, objectives, and types of testing required (e.g., functional, performance, security)
• Conduct integration testing to ensure all components interact correctly and that data flows seamlessly between systems.
• Identify and resolve integration-related issues, such as data mismatches, communication errors, or interface incompatibilities.
• Perform security testing to validate that integration processes comply with security protocols, such as data encryption and access controls
• Validate that data migration processes are accurate, complete, and maintain data integrity across all integrated systems
• Identify performance bottlenecks and collaborate with technical teams to optimize system performance

Trouble Shooting and Issue Resolution

• Perform in-depth analysis to identify the root causes of integration failures or system errors.
• Provide immediate troubleshooting support to resolve issues as they arise during integration testing or post-deployment.
• Work closely with developers the Information Technology team to resolve complex technical issues.
• Troubleshoot performance issues related to data integration, such as slow data transfers, high latency, or system timeouts.
• Maintain detailed documentation of all resolved issues, including root causes, troubleshooting steps taken, and final solutions

Integration of partner technology and data infrastructure

• Responsible for managing the seamless integration of partner technology and data infrastructure with the bank’s systems.
• Collaborate with stakeholders to collect detailed technical requirements for the integration, including data formats, protocols, and connectivity needs.
• Understand both the bank's and partners' system capabilities, limitations, and technology stacks to plan the integration effectively.
• Manages the technical onboarding of partners and automates partner data feeds.
• Design the overall integration architecture, specifying data flow, communication methods, and interfaces.
• Ensure seamless exchange of data between partner systems and the Alliance Banking infrastructure.
• Monitor and maintain data quality and consistency across integrated systems.
• Plan the development or configuration of application programming interfaces (APIs), middleware, or connectors needed for data exchange.
• Document the technical integration plan, including data flow diagrams, system specifications, and configuration details.
• Use insights from resolved issues to recommend improvements to integration processes, tools, or system configurations.

Business Planning/ Decision Making

• This role requires a balance of technical expertise, project management skills, and the ability to manage relationships between multiple stakeholders

People management

• Close collaboration with internal teams and external partners is essential to ensure integration processes are secure, efficient, and aligned with the bank’s strategic goals

Academic Knowledge:

• Minimum – Matric
• Bachelor’s degree in Computer Science, Engineering, or related field

Work Experience:

• 3-5 years of experience in systems integration, IT infrastructure, or API development

Skills / Specialized Know How:

• Experience in data architecture and partner system onboarding
• Strong knowledge of API management, cloud services, and automation tools
• Strong knowledge of banking systems, technical onboarding, and automation

Competencies:

• Collaborate with people at different levels, work under pressure and deadlines, meticulous and attention to detail, forward planning, good interpersonal and communication skills.
• Innovation
• Entrepreneurship
• Digital Appreciation

• Medical Aid
• Provident Fund
• Group Life Cover
• Income Disability Cover
• Funeral Cover
• Training & Development