Telemarketer

Key Responsibilities include, but are not limited to: Sales and Target Achievement Achieve individual weekly and monthly sales targets. Contribute to departmental and company sales objectives. Effectively manage daily activities to maximize sales opportunities. Demonstrate accountability for performance and productivity. Maintain a strong focus on conversion rates and quality business acquisition. Lead Management and Product Promotion Contact prospective customers using leads provided through various channels. Present and explain product features, benefits, terms, and exclusions clearly and accurately. Utilize approved sales scripts and sales tools in accordance with company standards. Build customer interest and identify suitable product solutions. Handle customer objections professionally and confidently. Accurately complete applications and proposals with all required customer information. Compliance and Regulatory Requirements Adhere to all company policies, processes, and compliance requirements. Ensure all mandatory disclosures are communicated during customer interactions. Comply with FAIS, POPIA, and other applicable regulatory requirements. Protect customer information and maintain confidentiality at all times. Avoid providing financial advice beyond authorized guidelines. Quality Assurance and Accuracy Maintain high standards of accuracy when capturing customer information. Ensure banking details, contact information, and application data are correctly recorded. Conduct sales calls professionally and ethically. Minimize errors, deductions failures, cancellations, and clawbacks. Consistently meet quality assurance standards. Customer Service and Complaint Resolution Deliver exceptional customer service in every customer interaction. Communicate professionally, respectfully, and courteously. Escalate customer concerns and complaints promptly to management. Assist with investigations and complaint resolution when required. Build and maintain positive customer relationships. Reporting and Administration Complete all required reports accurately and within required deadlines. Maintain accurate customer records and call notes. Participate in coaching sessions, training, and performance reviews. Support departmental initiatives and business projects when required. Requirements MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES Education Grade 12 (Matric) or equivalent qualification. Call Centre or Sales certification will be advantageous. FAIS accreditation will be advantageous. Experience Minimum 1 years' experience in a telemarketing, telesales, or call centre sales environment. Proven track record of achieving sales targets. Experience in insurance, financial services, or direct marketing environments will be advantageous. Experience working with CRM or sales systems. Technical Skills Proficient in Microsoft Office (Word, Excel, Outlook). Good typing and data-capturing accuracy. Ability to work with multiple systems simultaneously. Strong telephone communication skills. PRE-REQUISITE COMPETENCIES Technical Competencies Sales and negotiation skills Objection handling Customer relationship management Product knowledge Data capturing accuracy Reporting and administration Compliance awareness Computer literacy Behavioural Competencies Customer-focused Results-driven Achievement-oriented Professional integrity Strong communication skills Resilience and persistence Accountability Teamwork and collaboration Adaptability Attention to detail Time management Positive attitude and high energy levels