Tour Consultant

Catilas Resources Limited, on behalf of our client, is currently recruiting motivated applicants to work as a Tour Consultant. As a Tour Consultant, you will be responsible for advising and planning travel trips for clients in accordance with their needs, wants and capabilities

Responsibilities:

• Research various destinations and means of travel regarding prices, customs, weather conditions, review etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Organise travels from beginning to end, through accommodation, and securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Curate travel experiences that would stand out and make it sellable.
• Identify customer taste to infuse these in the package being created.
• Coordinates transportation, accommodation, insurance, tours, and activities for clients.
• Advise clients regarding destinations, cultures, climates and activities on their packages.
• Be able to provide services information and questions with accuracy and efficiency on destinations.
• Maintain relationships with key persons.
• Reach the revenue and profit targets
• Prepare all fee quotes and any information required by clients, colleagues or authorities.
• Maintain strong working relationships with all clients and colleagues.
• Have vast knowledge of holiday destinations
• Ability to train staff to enhance their understanding of the travel industry.
• Other duties as assigned.

• Minimum of 2 years prior work experience as a Tour Consultant/Ticketing & Reservation Officer.
• Proficiency in English and any other languages is an advantage
• Proficiency in the use of Amadeus and Galileo GDS.
• High proficiency in Microsoft Office and reporting tools
• Ability to engage with internal and external stakeholders at various levels using diplomacy and tact
• High analytical ability with a strong focus on identifying and resolving issues in a timely manner
• Commitment to quality, productivity, and achieving goals with a detail-oriented approach
• Proven sales skills with a customer-oriented mindset and ability to persuade effectively
• Well-versed in various areas of travel, including domestic/international, business/holidays, and group/individual travel
• Excellent ability to present, persuade, and communicate effectively
• Strong decision-making skills, negotiation abilities, and crisis-handling expertise
• Effective planning, coordination, and ability to work in team-oriented environments
• Flexible, proactive, and able to thrive in changing situations
• Strong ability to generate new ideas and approaches
• Skilled in managing projects from inception to completion with a structured approach

Competitive salary with Medical (HMO) and Paid leave.