Tour Consultant

Key Responsibilities Client engagement and booking - Engage with clients via WhatsApp, email, and calls to manage inquiries, bookings, itineraries and payments Quotations & Pricing - Prepare and review proposals, negotiate rates with suppliers, and ensure accurate pricing room configurations. Reservations: Coordinate accommodation, flights, vehicles, and activities; confirm bookings and document client requests Quality Assurance- prepare client briefings, verify daily movement files and confim all bookings and supplier invoices are accurate Customer Support - Provide emergency assistance during travel, manage complaints and refunds and support the sales team with information Qualifications Degree/Diploma in travel and tourism or similar field 2-3 years experience, as a tour consultant in Kenya Good knowledge of African tourism destinations, safari activities, and local and international travel requirements. Excellent written and verbal English communication skills. Strong attention to detail, multitasking ability, and independent work ethic. Other destination knowledge is an added advantage.