Tour Consultant

The Role Identify and generate new leads through various channels including cold calls, emails, networking events, and online platforms. Build and maintain relationships with both potential and existing clients, providing exceptional customer service and support throughout the sales process. Present and promote tour packages and travel services to potential clients, tailoring offerings to meet customer needs and preferences Identify opportunities to upsell or crosssell additional travel services such as premium packages, special tours, or extra services. Assist in the development and execution of both online and offline marketing campaigns to increase brand awareness and customer engagement. Develop marketing content for social media, email newsletters, blogs, and the company website. Ensure the content aligns with the company's brand image. Conduct market research to understand current trends, customer preferences, and competitor offerings, and adjust marketing strategies accordingly. Help in maintaining the company's brand image and ensuring all marketing materials are consistent with the company's values and messaging. Address and resolve customer complaints or issues in a professional manner, ensuring a positive outcome for both the client and the company Work closely with the tour operation team, product managers, and other departments to ensure seamless service delivery to clients Qualifiications A degree or Diploma in Tourism, Hospitality, or a related field. 1-2 years' experience in sales and marketing, ideally within the travel or tourism industry Strong client data base. Proven track record of meeting or exceeding sales targets. Excellent knowledge of MS Office and marketing software.