Training Manager

Job Summary Our client is seeking a Training Manager to design, deliver, and evaluate training programs that build staff capability and ensure consistent service standards. The role requires a strong trainer and facilitator who can assess training needs, develop curricula, and deliver engaging sessions across a large, distributed workforce. The ideal candidate holds a valid driving license and is willing to travel to various sites to conduct training. DUTIES & RESPONSIBILITIES: Conduct training needs assessments across departments and sites to identify skill gaps. Design, develop, and update training curricula, materials, and manuals. Deliver engaging training sessions, workshops, and refresher courses to staff at all levels. Evaluate training effectiveness through assessments, feedback, and performance tracking, and report outcomes to management. Maintain training records, attendance logs, and certification tracking. Coordinate training schedules and logistics, including venue, materials, and participant communication. Conduct field-based training at various sites as required. Support onboarding and induction programs for new staff. Ensure training content reflects company policies, SOPs, and compliance requirements. Monitor and report on training metrics and recommend improvements. KNOWLEDGE, SKILLS, AND EXPERIENCE: Degree/Diploma in Human Resource Management, Education, Training & Development, Business Administration, or a related field. At least 3 - 5 years of experience in a training or learning & development role, with experience designing and delivering training programs. Valid driving license. Excellent presentation, facilitation, and communication skills. Strong organizational and curriculum development abilities. Ability to engage and motivate diverse groups of learners. Proficiency in MS Office and training/presentation tools. Willingness to travel frequently to various sites.