US Customer Service Agent - Back Office

Job Description Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication Responsibilities Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication Qualifications Good computer navigation skills Typing speed of 30 Words per Minute with 95% Accuracy Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook) Ability to work and collaborate effectively with internal customer Preferred knowledge of medical terminology Preferred ability to make sound decisions under the direction of Supervisor Preferred ability to analyze and resolve problems with minimal supervision Ability to navigate multiple systems and applications Ability to produce high quality outcomes in a highly productive environment. Ability to make sound judgments based on available information. Excellent written and oral communication skills Strong critical thinking skills and attention to detail Experience in using email and Web-enabled applications