Virtual Assistant (USA Healthcare Industry) - EST working hours

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client servicing the Healthcare Sector.

We are seeking a highly organized Virtual Assistant to serve as a Nursing Practitioners right hand. The ideal candidate must have good knowledge and experience within the Healthcare Sector (nursing or clinical background for understanding medical terminologies).

This role involves handling a variety of administrative and back-office tasks, making calls to patients, and scheduling appointments for services such as bloodwork etc and ensuring smooth day-to-day operations.

The ideal candidate will be responsive, adaptable, and able to manage multiple tasks efficiently while maintaining a friendly and professional demeanour.

PLEASE NOTE:

• Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (16h00pm to 01h00am South African time. These working hours are subject to change depending on daylight savings)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

• Serve as the primary administrative support to the Nursing Practitioner.
• Communicate with patients via phone or WhatsApp to provide updates (e.g., notifying them that the Nursing Practitioner is on her way etc.).
• Schedule patient appointments, including additional services such as bloodwork.
• Manage and organize administrative tasks assigned by the Nursing Practitioner via task tagging, phone, or WhatsApp.
• Provide excellent customer service and ensure clear communication with patients.
• Maintain accurate records and documentation related to patient interactions and scheduling.
• Assist with other general administrative duties as needed.

• Prior experience in a medical or clinical setting is preferred
• A nursing or clinical background is beneficial for understanding medical terminologies.
• Strong customer service experience, especially in a patient-facing role.
• Excellent English communication skills (both written and verbal).
• Patient, friendly, and professional demeanour.
• Strong multitasking abilities and ability to work in a fast-paced environment.
• Sharp, bright, and capable of thinking outside the box to problem-solve effectively.
• Good computer skills and comfortable navigating digital communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.