Waitress or Waiter

Job Summary We are seeking a polite, presentable, hardworking, and customer-focused Waitress/Waiter to join our hotel team. The successful candidate will be responsible for welcoming guests, taking food and beverage orders, serving meals and drinks, maintaining cleanliness in the restaurant and dining areas, and ensuring that guests receive excellent service throughout their visit. The ideal candidate must have good communication skills, a positive attitude, a neat appearance, and the ability to work efficiently under pressure while maintaining professional conduct and complying with hotel policies and service standards. Duties and Responsibilities Guest Reception and Customer Service: Welcome guests warmly and courteously upon arrival. Escort guests to their tables when necessary. Present menus and provide accurate information about available meals, drinks, prices, and special offers. Respond politely to guests' questions and enquiries. Attend promptly to guests' needs and requests. Handle guest complaints professionally and report unresolved issues to the supervisor. Maintain a friendly and respectful attitude toward all guests. Taking Orders and Serving: Take guests' food and beverage orders accurately. Communicate orders clearly to the kitchen and bar departments. Serve food and drinks promptly and correctly. Confirm that orders are complete and meet guests' requirements before serving. Ensure that meals are served according to the hotel's service standards. Follow up with guests to confirm their satisfaction with the meals and service. Process bills and payments accurately where assigned and authorized. Cleanliness and Hygiene: Keep the restaurant, dining room, service stations, and assigned areas clean and tidy. Clean and reset tables promptly after guests finish their meals. Arrange chairs, cutlery, plates, glasses, and other table settings properly. Maintain high standards of personal hygiene and grooming. Follow food safety, sanitation, and hygiene procedures. Report spills, broken equipment, and other hazards immediately. Ensure that food and beverages are handled and served hygienically. Stock and Equipment Management: Ensure that cutlery, crockery, glassware, napkins, and other service items are available. Handle restaurant equipment carefully and report damaged or missing items. Monitor assigned supplies and report shortages to the supervisor. Avoid waste, misuse, or unauthorized removal of hotel property. Assist with stock-taking and inventory checks when required. Teamwork and Communication: Work closely with kitchen staff, bartenders, receptionists, and other hotel employees. Communicate orders, special requests, and guest concerns accurately. Attend staff briefings and departmental meetings as required. Follow instructions from supervisors and management. Assist colleagues when necessary to ensure smooth restaurant operations. Discipline and Professional Conduct: Report to work punctually and be properly dressed in the approved uniform. Comply with hotel rules, regulations, and operational procedures. Treat guests, colleagues, supervisors, and management with respect. Avoid arguments, fighting, bullying, abusive language, and any form of misconduct in the workplace. Refrain from using mobile phones during working hours except when authorized or required for official duties. Never disclose confidential guest or hotel information without authorization. Report incidents, customer complaints, and operational problems promptly. Carry out other reasonable duties assigned by the supervisor or management. Performance Expectations The successful candidate will be expected to: Deliver prompt, polite, and efficient service. Maintain high standards of cleanliness and hygiene. Ensure accurate order-taking and food delivery. Demonstrate good discipline and respect for workplace rules. Handle hotel property and restaurant equipment responsibly. Maintain positive relationships with guests and colleagues. Contribute to guest satisfaction and the hotel's reputation Qualifications and Requirements Minimum of SSCE or an equivalent qualification with 1 year experience Previous experience as a waitress, waiter, restaurant attendant, or food service staff is an advantage. Good verbal communication and interpersonal skills. Basic numeracy skills for handling orders and bills. Good personal hygiene and a neat, professional appearance. Ability to work under pressure in a busy restaurant environment. Honest, disciplined, punctual, and dependable. Good attitude toward teamwork and customer service. Willingness to work shifts, weekends, and public holidays. Ability to follow instructions and comply with company policies. Required Skills and Competencies: Excellent customer service. Effective communication. Accuracy in taking and delivering orders. Time management and organization. Attention to detail. Conflict resolution and patience. Teamwork and cooperation. Honesty and accountability. Professionalism and emotional maturity.