1st Line Assurance Engineer at Nexio

ROLE PURPOSE


To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.


ROLE ACCOUNTABILITIES / KEY ACTIVITIES


To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] Resolver Team
Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN
Reporting of all incidents to relevant parties
Liaising with Client on all technical related events and fault resolutions
Fault Management update on Siebel SRM
Client update and follow up until incident closure: Complete understanding of ITIL practices.
Cross collaboration with all levels within the Organization
Service request management
Fault diagnosis / Troubleshooting
Monitoring
Vendor management
Provide Service desk 1st line support to customers.
Responsible for Incident resolution
Understanding of IP/GSM/Telecommunications/ICT Industry
MPLS
SDWAN


Core Competencies


Deciding and Initiating Action
Applying Expertise and Technology
Planning and Organising
Analysing
Learning and Researching


QUALIFICATIONS AND EXPERIENCE


CCNA
At least 3-5 years' experience of which 2 years must be within a networking environment with 1 year with of service provider focus.
Grade 12 and with valid CISCO Certifications