1st line IT Support Technician for International Call Centre (Night shift)

Introduction

International cruise line 

Description

Location: Johannesburg
Shift: Night Shift (15:00 - 00:00)

Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch, supporting their international call centre during night shifts.

Qualifications & Experience:

• Matric
• A+ and N+ certifications
• Proven track record (two reference checks will be conducted upfront)

Key Skills:

• Strong problem-solving abilities
• Excellent communication skills
• Proficiency in Office 365 and MS Teams
• Attention to detail
• Self-motivated and disciplined
• Organised and proactive
• Resilient and adaptable
• Empathetic and energetic
• Punctual and flexible
• Strong teamwork skills

Key Responsibilities:

• Set up new PC equipment and peripherals
• Manage user accounts across various platforms and onboard new users
• Provide technical support for Office 365 and other Windows-based applications
• Troubleshoot and resolve software and hardware issues
• Guide colleagues or clients through technical problem resolution
• Generate reports for Telephone Management, Access Control, and CCTV Control software
• Handle emergency technical issues during normal business hours
• Open and manage service requests using ticketing software, ensuring closure within 48 hours
• Provide desktop, peripheral, multifunctional printer, and network support
• Assist with contact centre application and mobile device setup/support
• Train users on new implementations and provide ongoing technical support
• Maintain internal technical documentation and records of IT assets
• Manage stock of equipment and consumables
• Oversee access control registry and equipment auditing
• Participate in preventive maintenance and other assigned projects