About the Role
As an Account Executive, you will take full ownership of a diverse portfolio of clients, acting as a trusted advisor, strategist, and commercial driver. This is a multifaceted role combining service excellence, relationship leadership, and growth enablement.
You will operate across six key dimensions:
Strategy Driver | Operational Oversight | Relationship Owner | Sales Farmer | Technology Champion | Commercial Owner
Key Responsibilities
Operational Oversight
Ensure seamless service delivery aligned to SLAs and client expectations.
Develop a deep understanding of client contracts and translate requirements into operational outcomes.
Facilitate regular operational reviews with internal teams to identify improvements and opportunities.
Coordinate vendors and third-party providers where required.
Lead monthly service reviews and support escalation and crisis management when needed.
Relationship Ownership
Build and nurture strong relationships with executive stakeholders and decision-makers.
Act as the Single Point of Contact for client engagement.
Strengthen partnerships through proactive engagement, events, and value-driven interactions.
Sales & Growth (Sales Farmer)
Identify opportunities for upsell and cross-sell within existing accounts.
Analyse client environments to recommend new services, solutions, or improvements.
Develop proposals and quotations aligned to client strategy.
Maintain accurate weekly forecasts within CRM systems.
Technology Champion
Stay informed on emerging technologies and align them to client environments.
Lead workshops to shape client technology roadmaps.
Maintain awareness of infrastructure lifecycle and warranty status.
Commercial Ownership
Drive SLA renewals and manage contract lifecycle.
Ensure engagements remain profitable and aligned to client outcomes.
Review agreements and optimise IT spend in collaboration with clients.
Strategic Leadership
Develop account strategies to enhance client value and satisfaction.
Align Netsurit services with client business goals and long-term plans.
Build actionable roadmaps that deliver measurable outcomes.
Qualifications & Experience
5 - 10 years experience in IT services, consulting, or managed services environments.
Background in outsourcing, service delivery, or client-facing technology roles.
Strong commercial acumen with exposure to financial and contract management.
Experience in sales, account growth, or solution positioning.
Working knowledge of ITIL or service management principles.
Core Competencies
Strategic thinking and business insight
Relationship building and stakeholder influence
Problem solving and solution orientation
Planning, organisation, and foresight
Commercial ownership and accountability
Client-centric mindset
Technical & Professional Skills
Excellent written and verbal communication skills.
Strong presentation and facilitation abilities.
Experience with PSA/reporting tools such as ConnectWise and BrightGauge.
Familiarity with analytics and reporting tools.
Advanced Microsoft Excel skills.