Purpose Statement
To provide a proactive business banking sales and service management function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
Banking experience of at least 5 years, of which 3 years should have been spent in the Business Banking environment.
Experience of managing a complex portfolio of business customers with a service and financial analysis focus.
Holding responsibility for client relationship management of high value clients with varied and complex needs
Significant experience in preparing and motivating Credit applications
Cost control and sales management
Qualifications (Minimum)
A relevant tertiary qualification in Business Management or Finance
Qualifications (Ideal or Preferred)
Bachelor's Degree in Business Management or Finance
Knowledge
Minimum:
Principles and practices of business economics and the current business economic environment.
Advanced customer relationship management (CRM) principles and techniques, esp. projecting credibility, gravitas and presence in the context of business (client) stakeholders.
Different industry sectors and sector risk profiles/ trends; including an understanding of the impact of external (economic, political, legislative, climatic) conditions on specific industries/ markets in the portfolio
Local market (LM) sales principles and practices to manage and optimise retention and growth within the portfolio.
General banking practices and procedures.
Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
Credit principles and practices, including an understanding of credit application, securities
Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective.
Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
Able to extract, analyse and apply CRM insights to influence the client management approach and strategy
General understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
Ideal:
Features, benefits and value propositions of the respective company product/service offerings.
Multi-level products available and pricing structures
Current taxation laws as they apply to customers.
A good knowledge of administration processes and procedures pertaining to Business Banking transactions
Financial Modelling; activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)
Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Negotiation skills
Problem solving skills
Decision making skills
Commercial Thinking Skills
Strategic Thinking Skills
Communications Skills
Influencing Skills
Analytical Skills
Attention to Detail