Account Manager at Kisi

About The Role


As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform.
You will work cross-functionally with Sales, Support, Product, Billing, and Partnerships teams to deliver a strong customer experience while helping drive expansion MRR across hardware, software, integrations, intercom, visitor management, cameras, and other Kisi solutions. This is an exciting opportunity for someone who enjoys relationship-building, consultative selling, problem solving, and working in a fast-growing SaaS and physical security environment.


What you'll do


Manage a portfolio of SMB and Mid-Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
Build strong customer relationships through proactive communication, strategic business reviews, and operational support
Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans
Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions
Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently
Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee
Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities
Support onboarding coordination and customer adoption initiatives to improve long-term account health
Meet and exceed monthly expansion and retention targets
Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale


Qualifications


2 - 4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer-facing SaaS role
Strong verbal and written communication skills in English
Experience managing customer relationships, renewals, or expansion opportunities
Comfortable working in a fast-paced startup or high-growth environment
Strong organizational skills with the ability to manage multiple customer accounts simultaneously
Experience using CRM systems such as HubSpot or Salesforce
Ability to work cross-functionally with technical and non-technical teams
Self-motivated with strong ownership mentality and accountability
Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
Experience with subscription-based software or recurring revenue business models is highly desirable
Additional language fluency such as Spanish or French is highly desirable