Account Manager (ZA-Based) at 2U

What We're Looking For:


The Account Manager (or Growth Account Manager) is a commercially-driven role designed to nurture and expand our high-volume "Bronze" client segment. You will act as the primary point of contact for a dedicated book of business, balancing proactive relationship management with a sharp focus on revenue growth. Your mission is twofold: to ensure high retention through seamless renewals and to identify opportunities for account expansion via upsells and cross-sells. This is a fast-paced, high-impact position perfect for a motivated professional looking to master the art of account management. The role is client facing and may require regional travel.


Responsibilities Include, But Are Not Limited To:


Revenue Ownership: Meet or exceed annual target for renewals and expansion revenue (upsells) within your assigned book of business.


Annual revenue expectations between $500,000 - $800,000.
Average account size: $15,000.


Contract & Opportunity Management: Manage the end-to-end renewal process, from initial outreach and negotiation to the final execution of contracts. This includes:

Proactive Retention: Monitor account health and engagement metrics to identify "at-risk" customers early, executing save-strategies to minimize churn.
Expansion Identification: Conduct regular commercial "check-ins" to uncover business needs.


Relationship Advocacy: Act as the voice of the customer internally, ensuring that smaller accounts still receive high-quality service and that their feedback reaches the product team.
Pipeline Accuracy: Maintain a clean and up-to-date CRM (Salesforce), ensuring all forecasts, activity logs, and deal stages are accurately documented.
Process Efficiency: Utilize automation and scaled communication tools to effectively manage a high volume of accounts without sacrificing the personal touch.


Things That Should Be In Your Background:


3 - 4 year business related qualification
5+ Years account management or business development experience in a B2B environment - preferably SAAS technologies; IT; or online education
Experience dealing with, and successfully, influencing high senior executives
Ability to multitask, manage projects and work under pressure
Excellent interpersonal, leadership, negotiation skills and creativity
New business development experience; or Account Management experience
Excellent verbal and written communication skills
Basic data analysis skills
Willingness to travel internationally & domestically
Drivers license