Key Job Responsibilities
Referral Partner Management:Maintain and update records of referral doctors, clinics, and health maintenance organizations (HMOs).
Commission/Incentive Processing:Calculate, verify, and process payments (commissions or referral fees) to referring practitioners and institutions.
Accounts Receivable & Invoicing:Manage invoices for referred patients, ensure accurate billing, and follow up on outstanding payments from partners.
Database Maintenance:Maintain accurate and up-to-date databases (CRM) of all referral sources, including tracking patient volume from each source.
Reconciliation & Reporting:Reconcile referral account transactions with the general ledger and prepare weekly/monthly reports on referral trends and revenue.
Stakeholder Liaison:Act as the primary contact for inquiries from referral partners regarding billing, patient status, or payment queries.
Support Marketing Activities:Collaborate with the marketing department to track the success of promotional events or campaigns targeted at referring physicians.
Key Requirements & Qualifications
Education: BSc/HND in Accounting
Experience: 2-3 years of experience as an Account Officer, with a preference for experience in a healthcare or hospital setting.
Analytical Skills: Strong analytical skills to interpret referral data and manage complex financial records.
Software Proficiency: Proficiency in MS Excel (VLOOKUP, Pivot Tables) and accounting software like SAP, Sage 50 (Peachtree), QuickBooks, or hospital information systems (HIS).
Interpersonal Skills: Excellent communication skills to build and maintain relationships with external doctors and partners.
Attention to Detail: Meticulous approach to recording data to ensure accuracy in invoicing and payments.
Proactive Attitude: Ability to work with little supervision in a fast-paced environment.