Accounts Receivable Assistant – Collections Support at Flash Services

Role Description


We are seeking a disciplined and results-oriented Accounts Receivable Assistant - Collections Support to join our finance team on a full-time, on-site basis in Nairobi County, Kenya.
The successful candidate will support the accounts receivable function by following up with customers on outstanding payments, sharing statements, tracking promise-to-pay commitments, updating receivables reports, assisting with reconciliations, and escalating overdue accounts for action.
This role is ideal for someone who is confident on the phone, organized, detail-oriented, professional with customers, and able to follow through consistently.


Key Responsibilities


Follow up with customers on outstanding invoices and payment commitments
Share statements, invoice copies, and payment reminders with clients
Track promise-to-pay dates and update receivables records daily
Support reconciliation of customer accounts
Identify payment delays, disputes, missing documents, and service-related issues affecting collections
Escalate overdue or problematic accounts to the relevant team members
Support preparation of receivables reports and debtors schedules
Maintain accurate customer payment follow-up records


Qualifications


Diploma or degree in Accounting, Finance, Business, or a related field
CPA qualification or ongoing CPA studies will be an added advantage
Experience in accounts receivable, credit control, debt collection, billing, or customer account follow-up
Good understanding of invoicing, statements, and payment follow-up processes
Strong attention to detail and ability to meet deadlines
Good written and verbal communication skills
Confidence in making customer follow-up calls
Proficiency in accounting or billing software will be an added advantage
Prior experience in waste management, facilities services, logistics, or a related service industry will be an added advantage