Job Description
Provide strategic leadership on dispute resolution.
Oversee the implementation of Case Management System (CMS), as well as developing
Appropriate records management framework protocols and policies and ensuring these are rolled out in each Province;
Ensure proper streamlining and standardization of processes in all the Provinces;
Collation, and consolidation of all complaints referred, conciliations and adjudications nationally;
Consolidate quarterly reports on all disputes from all Regional Offices and submit to the Chief Ombud;
Monitor trends in terms of the nature of disputes referred to the CSOS;
Oversee the quality assurance of Adjudication Orders and implementation of Adjudication Orders;
Oversee the development and management of the CSOS Research and knowledge management strategy;
Develop and provide direction in the development of the Unit's business strategy;
Provide continuous leadership, supervision, training and development of department staff ensuring an effective and motivated team;
Prepare budget, monitor and manage financial expenditure within the Unit.
Behavioural Competencies:
Analytical skills
Assertive
Attention to detail/Accuracy
Conflict management
Decision-making skills
Decisiveness
Honesty and Integrity
Negotiation
Planning
Service oriented
Job Requirements
A minimum NQF level 8 formal qualification in Law.
An LLM Degree will be an added advantage.
Alternative dispute resolution training or diploma will be an added advantage.
Admitted Attorney.
A minimum of 7-12 years' experience at senior management and executive level in public sector organisations.
Extensive knowledge of Dispute Resolution, Commercial Law and Law of Contract.
Extensive knowledge of and experience in strategic planning as well as statutory reporting.
Business and performance measurement skills (strategic, operational and financial).
The ability to travel nationally.