Job Description
An HR Officer in a solar and inverter battery sales company, reporting to an HR Manager, primarily handles the daily operational and administrative HR tasks, with a strong focus on supporting a sales-driven culture.
This includes recruitment support, employee records management, benefits administration, and assisting with performance management, all while ensuring compliance with employment law.
Core Duties and Responsibilities
Recruitment and Onboarding Support:
Assist in drafting specific Job Description s for sales roles and other positions in the company.
Post job advertisements on various platforms and manage the influx of applications.
Screen CVs, conduct initial interviews, check references, and prepare job offers for successful candidates.
Coordinate the onboarding process, including preparing new hire paperwork (contracts, handbooks), conducting orientation sessions, and ensuring new sales staff understand company policies and culture.
Employee Relations and Welfare:
Serve as the first point of contact for day-to-day HR-related queries from employees.
Assist in managing employee relations issues, resolving basic conflicts, and handling grievances or disciplinary procedures in line with company policy and legal requirements.
Promote employee well-being initiatives and help foster a positive work environment, which is crucial for motivating a sales team.
Manage leave requests, monitor attendance, and address related queries.
Compensation and Benefits Administration:
Administer payroll and ensure employees receive accurate and timely compensation, including processing salary, bonuses, and sales commissions in coordination with the finance department.
Manage employee benefits programs (health insurance, pensions, etc.), including enrollment and answering questions.
Training and Development Coordination:
Coordinate training and development programs, which might include specific sales techniques, product knowledge (solar/inverter tech), and soft skills workshops.
Liaise with external training providers and maintain records of all training activities.
Support managers in identifying training needs and implementing performance improvement plans.
HR Administration and Compliance:
Maintain and update all employee records (both physical and electronic) with meticulous attention to detail.
Ensure all HR practices comply with local labor laws and regulations to mitigate legal risks.
Prepare HR documents such as employment contracts, offer letters, and policy updates.
Generate reports on HR metrics, such as turnover rates, recruitment efficiency, and attendance, for review by the HR Manager and top management.
Qualifications
First Degree in Business Studies or Social Sciences or related disciplines from a recognized university.
A professional HR qualification is an added advantage
Experience:
A minimum of five (5) years as a Human Resources professional in an organisation of at least more than 30 staff.
Hands on experience of developing and implementing HR policies and procedures.
Experience in developing and managing performance management processes, practices and systems.
Experience with staff relations and dealing with staff issues including grievances.
Proven experience in following up on staff training and development plans.