Job Summary
The Admin & Operations Officer is a dual-function role responsible for the seamless execution of both office administration and the logistical support required for healthcare operations.
The position ensures that the "engine room" of the HMO remains efficient, compliant, and ready to support enrollee needs.
Key Functional Pillars
Operational & Service Logistics: Managing the critical path for Enrollee ID card production, dispatch of policy documents, and fleet coordination to support provider visits and quality assurance inspections.
Facility & Infrastructure Management: Overseeing the physical workspace, including utilities, security protocols, and janitorial services, to maintain a high-standard corporate environment.
Procurement & Vendor Optimisation: Driving cost-effective acquisition of office and medical consumables while maintaining a vetted database of third-party service providers.
Regulatory & Safety Compliance: Ensuring the office and its operations align with NHIA (National Health Insurance Authority) guidelines, tenancy obligations, and Health, Safety, and Environment (HSE) standards.
Candidate Profile
Experience: 3 - 5 years in a structured administrative or operations role, ideally within the healthcare or insurance sectors.
Core Competencies: Strong command of inventory management systems, negotiation skills for vendor contracts, and a thorough understanding of the Nigerian HMO operational landscape.
Technical Literacy: Proficiency in Microsoft Office Suite and experience with ERP platforms for asset and inventory tracking.