Description
This role sits at the intersection of operations, communication, engagement, and service delivery, ensuring that every stage—from prospect engagement to enrolment, onboarding, training participation, and certification—is executed with accuracy, distinction, and meticulous attention to detail.
Responsibilities
Administrative Coordination:
Manage and optimize day-to-day administrative processes
Maintain accurate records, documentation, and reporting systems
Ensure structured coordination of internal communications and scheduling.
Operational Efficiency & Programme Support:
Coordinate operational workflows across Programs and trainings
Track participant progress from enrolment to certification
Ensure adherence to quality assurance and delivery standards.
Awareness, Engagement & Presentations:
Support execution of awareness campaigns, info sessions, and strategic presentations
Coordinate logistics and materials for webinars, workshops, and outreach events
Assist in delivering structured, data-driven engagement strategies.
Social Media & Digital Coordination:
Manage and schedule content across social media platforms
Monitor engagement metrics and support digital growth strategies
Collaborate with design and media teams to ensure brand consistency.
Customer Experience & Service Delivery:
Serve as a key point of contact for prospects, enrollees, and participants
Handle inquiries, onboarding support, and issue resolution with professionalism
Ensure a high-quality learner journey experience.
End-to-End Process Management:
Coordinate all touchpoints across the 360-degree programme lifecycle
Ensure smooth transition across marketing, onboarding, training, and certification phases
Identify inefficiencies and recommend process improvements.
Requirements
Educational Qualification:
Bachelor's Degree in Business Administration, Management, Education, Communications, or related field.
Experience:
Minimum of 3 years experience in administration, operations, program coordination, or customer service
Experience within education, training, consulting, or service-oriented environments is an advantage.
Skills:
Strong organizational and multitasking ability
Exceptional attention to detail and accuracy
Effective communication and presentation skills
Proficiency in digital tools, CRM systems, and social media platforms
Ability to manage multiple workflows simultaneously with precision