Job Description
FIELD: Position Overview
The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
FIELD: Specific Role Responsibilities
Key Tasks:
Professionally meet and greet customers on arrival.
Answering calls
Scheduling bookings for customers bringing their vehicles in for service/ repair.
Contacting customers for campaigns and arranging bookings.
Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
Pre-print job cards for the next day's bookings.
Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
Make booking for clients that parts have arrived so that they can be fitted.
Ensure that all other relevant processes are adhered to.
Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
General administration duties as may be requested by management.
Phone clients and close tickets.
Update planning boards for next day bookings.
FIELD: Qualifications and Experience
Experience Required:
2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.
Qualifications Required:
Senior Certificate (Grade 12)
Other Requirements:
Valid, endorsed driver's license
Computer literate (Office suite)
DMS system knowledge is required.
Closing Date 17 June 2026