Administrator, Operations Intelligence (Gauteng) at Smollan

Job Summary:


To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders.


Key Responsibilities and Deliverables:

Analysis and Reporting


Action/administrate the structured schedule for all necessary reporting
Screen operational reporting needs to ensure quality
Generate and analyse reports to identify exceptions
Assist with feedback on reporting when necessary
Assist with Time in Motion studies where required, and consolidate and analyse data
Ensure operational reporting analysis, when required


Operational Systems Support


Maintain applicable databases
Ensure regular meetings are held to discuss systems and processes
Suggest and communicate recommended enhancements
Collaborate with systems users and developers to ensure problems are resolved
Conduct pre-launch systems checks
Assist with the efficient roll-out of new software
Support software users when necessary
Monitor systems implementation and usage, and identify exceptions and escalate appropriately
Ensure records are kept regarding assurance checks and training
Compile and submit reports for auditing purposes and implement suggestions
Fleet and Call Cycle Administration
Receive call cycle plans from Operations teams
Ensure all external influences are taken into account when analysing the call cycle data
Integrate amendments in the call cycle routes from Operations
Ensure regular updates on home geo-coding and store geo-coding
Optimise call cycle routes
Ensure regular meetings are held to discuss systems and processes
Distribute and clarify optimised routes to Operations
Where needed, enforce optimised routes and stoppages
Extract and distribute movement reports from C-Track system


General Administration


Order new equipment as and when required
Support Operations on repair processes for equipment maintenance
Provide ongoing information regarding relevant policies, processes, and procedures
Conduct regular required audits on CGCSA
Capture project-specific data and ensure quality and accuracy


Vehicle Tracking


Monitor company vehicles are assigned to the correct employee and inform of vehicle inconsistencies
Monitor vehicle tracking systems information provided through the OPSI system
Ensure vehicle tracking systems are operational
Report vehicle tracking system faults and ensure repairs or replacements
Monitor and report any irregularities regarding call cycles and follow up on all call cycle errors reported
Adhere to the confidentiality agreement


Record Keeping


Ensure records are kept regarding total optimised distances
Compile and submit reports for auditing purposes
Communicate feedback to relevant stakeholders regarding the efficiency of the OPSI system


Requirements


Minimum Qualifications: Diploma/NQF level 5
Minimum Experience: 2 - 3 years' experience in a systems / analytical environment preferably within FMCG


Knowledge, Skills & Abilities: Computer literacy - MS office suite (required level dependent on business unit need)


Reporting skills
Administration skills
Relationship building
Operational Systems
Communication skills (verbal & written)
Fleet & call cycle administration