Advisor - Employee and Industrial Relations at MTN Nigeria

Reports To: Manager - Industrial Relations and Support Services

Division: Human Resources

Mission:


To advise, guide and support managers with all matters relating to employee relations
Effective case management of people related issues such as: disciplinary procedures, grievance, and absence management.
Developing effective relationships with the business to promote good employee relations across the organisation.
Monitoring trends in employment practices and advising on appropriate proactive action.


Description:


Industrial Relations (IR)


Serve as primary liaison with trade unions and employee representatives.
Support negotiation of Collective Bargaining Agreements (CBAs).
Participate in collective bargaining meetings and dispute resolution sessions.
Interpret and implement agreed CBA provisions.
Monitor compliance with labour regulations and industrial agreements.
Prepare documentation for mediation, arbitration, or industrial court matters where necessary.
Track and analyze industrial climate indicators (grievances, disputes, union trends, strike risks).
Manage union communications with professionalism and neutrality.


Employee Relations (ER)


Facilitates MTNN Value Champion (VC) governance and engagement by tracking monthly regional engagement sessions in line with the VC charter and frameworks.
Advise management on disciplinary procedures, grievance handling, and workplace investigations.
Support investigations into misconduct, harassment, bullying, and policy violations.
Draft disciplinary notices, infraction charge advise/notice and all other documentations relating to the disciplinary process.
Ensure due process and procedural fairness in all employee-related matters.


Compliance & Risk Management


Ensure compliance with Nigerian labour laws including, Labour Act, Trade Unions Act etc. as well as other relevant case law and Industrial Court precedents.
Review and update HR policies to align with evolving regulations.
Conduct internal audits on employee relations compliance.
Support litigation management in collaboration with Legal.
Deep understanding of Nigerian Labour Act, Trade Unions Act, NICN processes.
Ability to interpret legal provisions and apply them operationally.


Conflict Resolution & Workplace Mediation


Provide advisory support in mediation of disputes between employees and management.
Facilitate resolution of team-level conflicts before escalation.
Provide advisory support during restructuring, redundancy, or role changes.
Support change management initiatives to minimize industrial disruption.


Advisory to Leadership


Provide strategic advice to business leaders on workforce risk exposure.
Prepare ER/IR dashboards and reports for executive review.
Identify early warning signals of employee dissatisfaction or union agitation.
Coach line managers on handling difficult employee conversations.


Documentation & Reporting


Maintain accurate records of; disciplinary cases, grievances, union engagements, industrial disputes etc.
Prepare reports for regulatory bodies when required.
Develop trend analysis reports for HR leadership.
Maintain records of all industrial and employee relations events and activities.




Education:


First degree in any related discipline
Fluent in English


Experience:


3 - 7 years of experience in an area of specialization; with experience with working with others.
Experience working in a medium organization