After-sales & Workshop Operations Executive at Excelon Limited

We are seeking an experienced, commercially driven and hands-on After-Sales & Workshop Operations Executive to manage and grow a busy automotive workshop operation.
This is a senior operational role for an individual who understands vehicle workshop operations, customer service, accident repairs, insurance processes, staff supervision and business development.


KEY RESPONSIBILITIES

Workshop Operations


Manage the day-to-day operations of the workshop.
Coordinate vehicles from reception and assessment through repair, quality control and final delivery.
Plan and allocate workshop jobs to technicians and monitor progress.
Ensure jobs are completed within agreed turnaround times.
Monitor quality of repairs and minimise rework.
Ensure workshop equipment, tools and resources are properly utilised.


Customer & Service Advisory


Act as the key link between customers and the workshop.
Receive customers and understand their vehicle repair and service requirements.
Prepare and coordinate quotations, job cards and work orders.
Keep customers informed on repair progress, costs and completion timelines.
Handle customer complaints and resolve service-related issues professionally.
Build relationships that encourage repeat business and referrals.


Accident & Insurance Repairs


Coordinate accident-related repairs from assessment through completion.
Liaise with customers, insurance companies, assessors and other relevant parties.
Follow up on estimates, approvals and repair authorisations.
Ensure accident repair documentation is accurate and up to date.
Monitor accident-repair jobs to ensure timely completion.


Business Development & Sales


Actively generate new workshop business.
Identify opportunities for servicing and repairing vehicles belonging to corporate and fleet customers.
Develop and maintain relationships with potential and existing customers.
Pursue opportunities in fleet servicing, accident repairs, mechanical repairs and related services.
Build a strong pipeline of workshop jobs.
Contribute directly to increasing workshop utilisation, sales and revenue.


Staff Management


Supervise workshop staff and technicians.
Allocate work and monitor productivity.
Promote discipline, teamwork and professional conduct.
Monitor individual and team performance.
Identify training and development needs.
Ensure staff comply with operational and safety requirements.


Commercial & Performance Management


Monitor workshop sales, revenue and profitability.
Track jobs received, completed and pending.
Monitor turnaround times and workshop productivity.
Control wastage, unnecessary delays and rework.
Prepare regular reports on workshop operations and performance.


QUALIFICATIONS & EXPERIENCE


Diploma or Degree in Automotive Engineering, Motor Vehicle Technology, Mechanical Engineering or a related field.
At least 5 years' relevant experience in automotive workshop operations, after-sales, fleet or a related environment.
Demonstrated experience supervising technical/workshop teams.
Practical knowledge of vehicle servicing, maintenance and repair processes.
Experience in accident repair and insurance-related processes.
Experience in customer service/service advisory.
Demonstrated ability to generate business and grow workshop revenue.
Strong understanding of job cards, quotations, job costing and workshop processes.
Valid driving licence.


KEY COMPETENCIES


Workshop operations management
Automotive technical knowledge
Service advisory
Accident and insurance repair coordination
Business development and sales
Fleet customer management
Customer relationship management
Staff supervision
Negotiation and communication
Problem solving
Commercial awareness
Planning and organisation
Ability to work under pressure


WHO WE ARE LOOKING FOR

The ideal candidate should be more than a service adviser.

We are looking for someone who can:


Manage the workshop.
Lead the team.
Handle customers.
Coordinate accident repairs.
Build business relationships.
Generate workshop work.
Drive revenue and performance.
Candidates with experience managing busy workshops, large vehicle fleets, high-volume service operations or accident-repair environments are encouraged to apply.