Aftersales Coordinator at Barron

About the Role


We are seeking a highly organised and customer-focused Aftersales Coordinator to join our team. This role is responsible for coordinating customer orders end-to-end, ensuring the accurate, timely, and efficient flow of goods and information between Sales, Production, and Warehouse operations.
You will act as the key communication link between customers and internal teams, ensuring exceptional service delivery and operational efficiency.


Key Responsibilities

Customer Service & Communication


Serve as the primary point of contact for customer order queries and updates
Manage customer expectations and resolve complaints professionally
Build and maintain strong customer relationships


Order Coordination & Sales Liaison


Review and process customer orders for accuracy and completeness
Liaise with Sales, Production, and Warehouse teams to ensure alignment
Ensure smooth order flow from receipt to dispatch


Warehouse Coordination


Coordinate picking, packing, labelling, and dispatch processes
Support inventory accuracy through stock movements and cycle counts
Identify process inefficiencies and recommend improvements


Cross-Functional Collaboration


Work closely with Logistics to coordinate deliveries
Ensure orders are completed and ready for invoicing
Maintain clear communication across all departments


Reporting & Administration


Maintain accurate records of orders and deliveries
Prepare reports on order status and operational performance
Track recurring issues and support continuous improvement initiatives


Minimum Requirements

Qualifications:


Matric (Grade 12) - Essential
Diploma in Logistics, Supply Chain, or Business Administration - Advantageous
Degree or Advanced Diploma - Preferred


Experience & Skills:


1 - 2 years' experience in a similar role
Experience working in warehouse (advantageous)
Strong planning and organisational skills
High level of accuracy and attention to detail
Ability to perform under pressure
Good interpersonal and communication skills
Customer service orientation


Key Competencies & Skills


Client focus and service orientation
Teamwork and cooperation
Assertiveness and problem-solving
Ability to provide and receive feedback
Excellent listening Skills
Excellent cooperation and social skills
Direct & Action - Oriented


What We're Looking For?


Someone who communicates clearly
A problem solver who takes ownership
A team player


Why Join Us?


Opportunity to work in a dynamic supply chain environment
Exposure to cross-functional operations
Growth and development opportunities


Closing Date 29 May 2026