Job Ref. No: JLIL 406
Role Purpose
The role holder will be responsible for providing comprehensive operational, administrative and servicing support to the agency distribution channel. The role ensures efficient onboarding, accurate data management, seamless commission processing, regulatory compliance and effective resolution of agent queries. The position plays a critical role in enhancing agent experience, improving operational efficiency and supporting the growth, productivity and retention of the agency force in line with the organization's strategic objectives
Academic Background & Relevant Qualifications
Bachelor's degree in Business Administration, Insurance, Finance, or a related field
Professional insurance qualification (e.g., COP, IIK, ACII or equivalent) will be an added advantage
Proficiency in Microsoft Office Suite (especially Excel) and familiarity with insurance/agency management systems.
Minimum of 1 - 2 years' experience in insurance operations, agency administration, or financial services
Prior experience supporting agency or distribution channels will be a strong advantage
Experience in commission processing, data management, or customer/agent servicing roles
Exposure to regulatory requirements within the insurance industry is preferred