Purpose Statement
To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.
Experience
MINIMUM:
School leavers are eligible to apply for this role.
IDEAL:
Customer service experience and administration in a Business Services environment
Technical Support via a call centre
1 - 2 years inbound and outbound contact centre
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
Qualifications (Ideal or Preferred)
Certification in Communication
Knowledge
MINIMUM:
School leavers are required to have subjects related to business management or communication.
IDEAL:
Call centre processes and procedures.
Customer care and service protocol
Technical knowledge (systems and software)
Understanding of business services banking products.
Skills
Communications Skills
Attention to Detail
Problem solving skills
Influencing Skills
Interpersonal & Relationship management Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys