KEY RESPONSIBILITIES:
Efficient with the use of materials and point out service sale opportunities
Complete jobs in a timely manner and hand over to Supervisor for commissioning and subsequent billing.
Deal with customer complaints and demands referring to team leader& Operations Administration Assistant for follow up.
Provide quality service to both internal and external customers by completing all tasks accurately and within the set time-frame
Be flexible in meeting customer needs. May include use of logistics such as motorcycles or alarm response vehicles
Training of Client on the use of the security systems ensuring customer satisfaction ÃÂâÃÂÃÂÃÂÃÂConduct basic incident investigations.
Work as a team in collaboration with other technical members of staff.
Maintain good turn-out in uniform and display good customer care.
Undertake training in systems upgrades according to market demands
Assist conduct technical surveys.
Handle technical activities related to: Breakdowns, maintenance and installations within the time frame as assigned
Ensure re-servicing is conducted according to schedules
Comply with KSIA & KBA standards relating to workmanship
Record and maintain technical records i.e., worksheets, service schedules, job cards
Log movements with control room
Commission installations and record necessary records
Participate in administrative duties such as delivering invoices, letters and contracts to clients response supervisor
Participate in internal and external meetings
Maintain and adhere to good housekeeping practices including litter and technical waste management and cleaning of equipment.
Observe self-discipline including Health & Safety Best practices at workplaces.
Training of New Technicians and others
Supporting and enabling new technicians to perform effectively and efficiently.
Adapt a learning & growth culture.
Education :
Diploma in Electrical and Electronic Engineering