Role Summary:
The role is responsible for supporting the planning, coordination, and implementation of alumni engagement initiatives that strengthen and sustain meaningful relationships between Lagos Business School (LBS) and its alumni. The Alumni Officer assists in organising alumni events, managing alumni communications and records, supporting chapter activities, and facilitating programmes that promote alumni participation, networking, and lifelong engagement. The role also contributes to the effective delivery of the School's alumni relations strategy, ensuring a positive alumni experience while supporting institutional growth, stakeholder engagement, and the advancement of the School's mission.
Qualification and Experience
The Alumni Officer should possess strong relationship management, communication, and organisational skills, with the ability to support alumni engagement initiatives and foster meaningful relationships between the School and its alumni. The role requires proficiency in content creation, social media management, data gathering, and administrative support, as well as strong interpersonal, networking, and planning skills. Candidates should possess a minimum of a Bachelor's degree or its equivalent in any discipline. A qualification in Communications, Marketing, Public Relations, Business Administration, or a related field will be an added advantage. Candidates should also have at least two (2) to four (4) years' relevant experience in alumni relations, stakeholder engagement, communications, marketing, customer service, or a similar role.
The candidate will be responsible for the following:
Create engaging content for communication with alumni and other stakeholders across various communication channels.
Manage the relationship and engagement activities of assigned alumni classes, affinity groups, and regional chapters.
Support the collection, updating, and management of alumni data to ensure the integrity of the alumni database.
Coordinate the production and distribution of alumni financial membership cards.
Develop content and implement initiatives to increase engagement within the School's online alumni community.
Create, update, and manage content for the alumni website and social media platforms.
Source and collate articles, advertisements, and other relevant content for the School's alumni magazine.
Provide help desk support by responding to alumni enquiries and resolving issues promptly and professionally.
Prepare and disseminate the weekly alumni newsletter and other periodic communications.
Support the implementation of alumni engagement strategies and programmes aimed at increasing alumni participation and involvement.
Assist in planning and coordinating alumni events, meetings, and other engagement activities as assigned.
Prepare reports on alumni engagement activities and maintain accurate records of communications and participation.
The candidate should also possess the following competencies:
Relationship management
Networking skills
Content creation and communication
Social media and digital engagement
Data gathering and database management
Planning and organisational skills
General administrative skills
Computer proficiency (Microsoft Office Suite)
Graphic design skills
Interpersonal skills
Initiative and creativity
Result orientation
Attention to detail
Customer service orientation.