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App Curation Quality & Standards Manager at MultiChoice
MultiChoice
September 28, 2026
Full-time
On-site
Key Performance Objectives
Tasks
Quality Assurance and Compliance Management
Conduct regular quality audits of app curation execution across all operating markets.
Monitor compliance with continent-wide curation standards, playbooks, and editorial guidelines.
Verify adherence to homepage merchandising and content placement standards.
Review campaign implementation to ensure alignment with approved execution frameworks.
Identify quality gaps, operational risks, and areas of non-compliance, and recommend corrective actions.
Track audit outcomes and ensure timely resolution of identified issues.
Operational Governance and Standards Management
Develop and maintain quality assurance frameworks, standards, and operational procedures.
Design and implement audit methodologies, quality scorecards, and performance metrics.
Define minimum execution standards and service expectations across all markets.
Create and maintain governance documentation, operational checklists, and process guidelines.
Ensure operational readiness and consistent execution during major content launches, campaigns, and live events.
Support and coordinate continuous improvement initiatives to enhance curation efficiency and effectiveness.
Metadata, Content Quality and Discoverability Management
Audit metadata accuracy, completeness, and quality across all content categories.
Verify consistency in genre classifications, categorisation, tagging structures, and content descriptors.
Validate adherence to naming conventions and localisation standards.
Ensure artwork and promotional assets comply with brand and platform standards.
Monitor content discoverability and recommend improvements based on metadata health and performance indicators.
Collaborate with content, product, and market teams to address content quality issues.
Stakeholder Engagement, Reporting and Continuous Improvement
Provide regular quality performance reporting to leadership and key stakeholders.
Analyse audit findings and identify trends, risks, and improvement opportunities.
Partner with market teams to implement corrective actions and best practices.
Facilitate training and coaching on curation standards, governance requirements, and quality expectations.
Share quality insights and recommendations to improve customer experience and operational performance.
Coordinate and support initiatives that improve standardisation, efficiency, and quality practices across the app curation function.
Qualifications
Bachelor's degree in Digital Media, Marketing, Business Management, Information Management, Media Studies, Communications and Information Systems or related field
Postgraduate qualification advantageous.
Experience
5-8 years' experience in digital content operations, content merchandising, app curation, OTT/streaming platforms, media, entertainment, or digital publishing environments.
Experience managing quality assurance frameworks and governance processes.
Experience working with content management systems (CMS), metadata management, and content publishing workflows.
Experience collaborating across multiple markets and stakeholder groups.
Technical Competencies
Digital Content Curation & Merchandising
Metadata Governance & Content Taxonomy
Content Management Systems & Platform Operations
Quality Assurance, Compliance & Governance
Data Analytics & Performance Reporting
Customer Experience & Content Discoverability
Operational Quality Management
Behavioural Competencies
Organisational Awareness: Understands how team goals align with broader departmental objectives.
Proactive Problem Solving: Anticipates issues and takes initiative to resolve them.
Collaborative Leadership: Works collaboratively within and outside the team to achieve goals.
Delegation: Assigns tasks effectively, balancing team strengths with developmental opportunities.
Influence and Persuasion: Positively influences team and stakeholders to support projects and goals.
Technical Expertise Application: Applies specialised knowledge effectively to support team projects.
Tasks
Quality Assurance and Compliance Management
Conduct regular quality audits of app curation execution across all operating markets.
Monitor compliance with continent-wide curation standards, playbooks, and editorial guidelines.
Verify adherence to homepage merchandising and content placement standards.
Review campaign implementation to ensure alignment with approved execution frameworks.
Identify quality gaps, operational risks, and areas of non-compliance, and recommend corrective actions.
Track audit outcomes and ensure timely resolution of identified issues.
Operational Governance and Standards Management
Develop and maintain quality assurance frameworks, standards, and operational procedures.
Design and implement audit methodologies, quality scorecards, and performance metrics.
Define minimum execution standards and service expectations across all markets.
Create and maintain governance documentation, operational checklists, and process guidelines.
Ensure operational readiness and consistent execution during major content launches, campaigns, and live events.
Support and coordinate continuous improvement initiatives to enhance curation efficiency and effectiveness.
Metadata, Content Quality and Discoverability Management
Audit metadata accuracy, completeness, and quality across all content categories.
Verify consistency in genre classifications, categorisation, tagging structures, and content descriptors.
Validate adherence to naming conventions and localisation standards.
Ensure artwork and promotional assets comply with brand and platform standards.
Monitor content discoverability and recommend improvements based on metadata health and performance indicators.
Collaborate with content, product, and market teams to address content quality issues.
Stakeholder Engagement, Reporting and Continuous Improvement
Provide regular quality performance reporting to leadership and key stakeholders.
Analyse audit findings and identify trends, risks, and improvement opportunities.
Partner with market teams to implement corrective actions and best practices.
Facilitate training and coaching on curation standards, governance requirements, and quality expectations.
Share quality insights and recommendations to improve customer experience and operational performance.
Coordinate and support initiatives that improve standardisation, efficiency, and quality practices across the app curation function.
Qualifications
Bachelor's degree in Digital Media, Marketing, Business Management, Information Management, Media Studies, Communications and Information Systems or related field
Postgraduate qualification advantageous.
Experience
5-8 years' experience in digital content operations, content merchandising, app curation, OTT/streaming platforms, media, entertainment, or digital publishing environments.
Experience managing quality assurance frameworks and governance processes.
Experience working with content management systems (CMS), metadata management, and content publishing workflows.
Experience collaborating across multiple markets and stakeholder groups.
Technical Competencies
Digital Content Curation & Merchandising
Metadata Governance & Content Taxonomy
Content Management Systems & Platform Operations
Quality Assurance, Compliance & Governance
Data Analytics & Performance Reporting
Customer Experience & Content Discoverability
Operational Quality Management
Behavioural Competencies
Organisational Awareness: Understands how team goals align with broader departmental objectives.
Proactive Problem Solving: Anticipates issues and takes initiative to resolve them.
Collaborative Leadership: Works collaboratively within and outside the team to achieve goals.
Delegation: Assigns tasks effectively, balancing team strengths with developmental opportunities.
Influence and Persuasion: Positively influences team and stakeholders to support projects and goals.
Technical Expertise Application: Applies specialised knowledge effectively to support team projects.