Application Portfolio Manager - Healthcare at Clicks Group

Introduction

Job purpose


To lead the end-to-end ownership, stability, and continuous optimisation of Healthcare IT systems, ensuring highly available, secure, and compliant platforms that support pharmacy operations, clinic services, and digital healthcare delivery.
The role ensures that healthcare applications are reliable, fully governed, and aligned to regulatory requirements while enabling safe, efficient, and integrated healthcare service delivery across the organisation.


Job Description

Job objectives


Execute the Healthcare Systems IT strategy and roadmap aligned to business and enterprise IT priorities.
Ensure stability, availability, performance, and resilience of core healthcare platforms (LEAP, LEAP Delta, Allegra, Xprocure and related systems).
Lead the design, development, integration, and optimisation of healthcare applications and digital capabilities.
Drive end-to-end optimisation of healthcare processes across pharmacy operations, central pharmacy services, and clinic systems.
Ensure strong governance, audit readiness, compliance, and regulatory adherence (including pharmacy legislation and internal controls).
Manage delivery of system enhancements and transformation initiatives, ensuring disciplined execution across scope, time, cost, and quality.
Lead and develop multidisciplinary technical teams (developers, analysts, and functional specialists).
Partner with Healthcare and Pharmacy executive leadership to enable strategic and operational outcomes.
Ensure integration of healthcare systems with enterprise platforms (retail, finance, supply chainand digital ecosystems).
Drive vendor performance, contract optimisation, and commercial value across healthcare technology providers.
Ensure alignment to enterprise architecture and healthcare technology standards.
Support responsible and ethical use of technology, data, and emerging digital capabilities in healthcare.


Job related knowledge


Deep understanding of pharmacy and healthcare regulatory frameworks (e.g., Good Pharmacy Practice)
End-to-end pharmacy and healthcare operational processes (retail and centralised models)
Healthcare application systems (e.g., LEAP, Delta, Allegra, Xprocure or similar)
Enterprise integration architecture and system interoperability
IT governance, risk, compliance, audit, and control environments
SDLC, Agile, and DevOps delivery methodologies
Healthcare digital transformation and omnichannel healthcare delivery
Data governance, analytics, and reporting in healthcare environments
Automation (RPA), AI in healthcare, and digital health innovation


Job related skills


Enterprise-level systems leadership in regulated environments
Strong executive stakeholder engagement and influencing capability
Ability to translate healthcare business needs into scalable, compliant technology solutions
Delivery leadership across complex healthcare IT programmes
Leadership of technical and functional teams
Vendor, partner, and contract management
Financial and cost management
Business transformation and change leadership capability
Process optimisation in regulated healthcare environments
Analytical and data-driven decision-making
Strong negotiation and influencing skills


Minimum requirements

Job experience


10 years' experience in enterprise IT environments
Strong exposure to healthcare or pharmacy systems environments
Experience managing application portfolios or mission-critical systems
Proven leadership of technical and functional teams
Experience delivering large-scale IT implementations or transformation programmes
Experience engaging with senior business and IT executives
Retail healthcare or omnichannel healthcare experience
Exposure to AI governance and ethical technology deployment
Experience modernising legacy healthcare platforms


Qualifications


Relevant tertiary qualification in Information Technology, Computer Science or Pharmacy with extensive IT related experience in healthcare systems
Project management certification (PMP, PRINCE2, Agile/Scrum)


Job related competencies


Leading and Supervising
Working with people
Adhering to Principle and Values
Applying Expertise and Technology
Presenting and Communicating Information
Analysis
Planning and Organising
Delivering Results & Meeting Customer Expectations