Lead the administration function for a regional office. Manage staff, support the branch manager, and ensure seamless operations.
This role offers stability, responsibility, and the chance to grow in administrative management.
Minimum Requirements:
Grade 12 or equivalent qualification
2 or more years of administration experience within a customer service and client-facing environment
1 or more years of staff supervision experience
1 or more years of experience in Funeral Insurance or other relevant long-term insurance (non-negotiable)
Proficiency in MS Office (Excel, Word, Outlook)
Typing speed of at least 25 words per minute (tested)
Exceptional written and verbal communication skills in English (additional languages advantageous)
RE5 qualification (preferred)
Duties and Responsibilities:
Manage and oversee admin submissions for the sales division; capture and scan applications within deadlines
Ensure supervision questionnaires are scanned and uploaded accurately and on time
Prepare for weekly sales meetings, ensuring application and contract stock are maintained
Compile and submit weekly and monthly reports to the branch manager
Assist clients with amendments, cancellations, claims, and general queries
Supervise and train administrators, ensuring team efficiency and accuracy
Support additional reasonable requests to maintain smooth departmental operations