Area Head of Customer Success at Maersk Line

KEY RESPONSIBILITIES:

​​​​​​​Drive Customer Success Partner standardization, ensuring value add to Customers


Ensure standard process and system adoption for CSPs.
Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
Drive adherence to sales minimum standards for CSPs.


​​​​​​​Drive Sales Performance and Productivity:


Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
Influence and drive performance enhancing actions via SLT.
Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.


​​​​​​​Act as a Strategic Partner to Area Sales Manager:


Align Area execution with regional sales strategy and tools.
Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.


​​​​​​​Ad hoc:


Support with pilots, system rollouts, and gembas.
Maintain local data hygiene to meet regional and global standards.


​​​​​​​WHO WE ARE LOOKING FOR:

Someone with:


Relevant bachelor's degree in supply chain management/logistics/supply chain or maritime studies
Between 7 - 10 years' experience in end-to-end supply chain management and execution
Proven experience leading a team in high volume logistics operations
Proficiency using data analytics tools
CRM proficiency (Salesforce highly preferable)
Stakeholder management (internally and externally)
Ability to demonstrate delivery with high accuracy
Ability to work under pressure in a fast-paced environment
Attention to detail