Key Responsibilities
Operations Management
Oversee the day-to-day operations of multiple restaurants within the assigned region
Ensure consistent execution of company operational standards and procedures
Monitor overall restaurant performance and implement improvements where necessary
Identify underperforming restaurants and execute corrective action plans to improve performance and profitability
Stay up to date with industry trends and implement relevant innovations
Compliance & Standards
Conduct regular site inspections to ensure adherence to operational standards
Work closely with internal audit teams to maintain and improve audit scores
Ensure full compliance with Occupational Health & Safety regulations and relevant legislation
Implement corrective actions where compliance standards are not met
Financial & Reporting
Monitor restaurant financial performance, including P&L management
Ensure adherence to budgets, financial policies, and operational processes
Identify financial and operational risks and implement mitigation strategies
Support General Managers in achieving financial targets and improving profitability
Submit accurate daily, weekly, and monthly reports within required deadlines
Leadership & People Management
Provide leadership, coaching, and strategic direction to restaurant management teams
Drive employee engagement and maintain high team morale across all locations
Manage employee relations in line with company policies and procedures
Ensure effective workforce planning and labour cost management
Oversee training, development, and succession planning for restaurant teams
Minimum Requirements
Proven experience in a multi-unit or area management role within the hospitality or restaurant industry
Strong understanding of restaurant operations, financial management, and performance metrics
Demonstrated ability to manage and improve P&L performance
Solid knowledge of health, safety, and regulatory compliance requirements
Strong leadership, coaching, and people management skills
Excellent problem-solving and decision-making abilities
Ability to work under pressure and manage multiple locations effectively
Strong reporting and analytical skills
Valid driver's license and willingness to travel within the KZN region