Job Description
The Area Operations Manager oversees the daily operations, performance, and profitability of multiple quick-service restaurantoutlets.
The role ensures consistent operational excellence, brand compliance, and superior customer experience across all locations.
The position requires a strong leader who can coach outlet supervisors, drive sales growth, control costs, and maintain operational standards across the assigned outlets.
Key Responsibilities
Supervise and coordinate the activities of outlets and their supervisors to achieve business targets.
Ensure compliance with brand standards, operational policies, and quality assurance protocols.
Conduct regular site visits to review performance, operational efficiency, and customer satisfaction.
Oversee adherence to food safety, hygiene, and health regulations across all outlets.
Monitor daily sales reports, P&L statements, and outlet-level performance metrics.
Identify underperforming outlets and implement corrective action plans to improve revenue and cost control.
Develop and execute local marketing or sales activation initiatives to boost footfall and average transaction value.
Lead, motivate, and coach outlet supervisors and their teams to deliver consistent service excellence.
Support recruitment, onboarding, and continuous training of outlet staff.
Conduct performance appraisals and succession planning for key operational roles.
Oversee inventory control processes, ordering, and stock management to minimize wastage and shortages.
Coordinate with procurement and logistics teams to ensure timely supply of raw materials and packaging.
Provide weekly performance reports and operational insights to senior management.
Liaise with maintenance, HR, finance, and marketing teams to ensure smooth cross-functional support for outlets.
Implement operational improvement projects and digital reporting systems where applicable.
Qualifications & Experience
Bachelor's Degree in Business Administration, quick-service restaurant, hospitality management, or a related field.
Minimum of 5 - 7 years of QSR or retail operations experience, including multi-unit management.
Strong leadership, analytical, and interpersonal skills.
Proven ability to manage budgets, optimize costs, and drive performance improvement.
Proficiency in MS Excel and restaurant management systems (POS, ERP, or inventory software).
Highly organized and results-oriented.
Strong communication and problem-solving skills.
Passionate about customer service and operational excellence.
Willingness to travel between outlets regularly.