Person Specifications (Education, Experience & Competencies)
Diploma in any of the following disciplines: Customer Care, Public Relations, Mass Communications, Customer Service, International Relations and Diplomacy, Communication Management and Development, Event Management, Front Office, or equivalent qualification from a recognized institution;
Proficiency in computer applications.
Key Responsibilities:
Collecting and collating data for the development, implementation and review of corporate communication policies, strategies, regulations and procedures;
Manning the reception desk and switchboard;
Maintaining a good ambience in the reception area;
Profiling visitors and issuing visitors' passes;
Responding to visitors' queries and telephone inquiries;
Screening and directing visitors to designated offices and areas;
Recording and confirming visitors' appointments;
Maintaining a daily record of visitors' details;
Receiving correspondence delivered at the reception and dispatching it to the relevant office;
Receiving and reporting customer complaints;
Distributing relevant Agency brochures to customers; and
Attending to telephone calls and logging them into the incident management system.